- Introduction
Welcome to Tongdilou (accessible via www.tongdilou.com). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how www.tongdilou.com (referred to as the “Controller”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website, book our on-site drain unblocking services, or interact with us. This policy complies with the General Data Protection Regulation (GDPR) and applicable laws of the Netherlands and the European Union. - Data Controller
The data controller responsible for your personal data collected through www.tongdilou.com is:
Website: www.tongdilou.com
Company: FK Schoonmaakdiensten
Address: Houtschans 19, 2352CG Leiderdorp
Phone: +31715410213
Contact Email: partners@tongdilou.com
- Information We Collect
We collect personal data that you provide directly to us when booking our on-site services, communicating with us, or navigating our website. This information includes:
Identity Data: First name, last name.
Contact Data: Billing address, service location address, email address (partners@tongdilou.com), and telephone number.
Transaction and Booking Data: Details regarding the on-site drain unblocking services requested, deposit payments, and booking timestamps.
Technical and Usage Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform on this website.
- How We Process Your Data and Legal Bases
We process your personal data strictly in accordance with GDPR principles. We rely on the following legal bases:
Performance of a Contract: Processing is necessary for the performance of the service agreement when you book an on-site appointment or pay a deposit via our website.
Legitimate Interests: Processing is necessary for our legitimate business interests, such as managing customer relationships, improving our website functionality, and maintaining security, provided your fundamental rights do not override those interests.
Legal Obligation: Processing is necessary to comply with statutory accounting, tax, and regulatory obligations under Dutch and European law.
- Payment Processing via Stripe
To securely process online deposit bookings and financial transactions, we utilize Stripe as our payment service provider. When you make a payment on www.tongdilou.com, your payment details (such as credit/debit card information) are transmitted directly to Stripe.
Stripe operates as an independent data controller regarding your financial data and processes your information in accordance with its own privacy policy and global regulatory standards.
We do not store complete credit card or sensitive financial credentials on our servers. For further information on how Stripe handles your data, please review Stripe’s privacy policy.
- Data Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Transaction and Invoicing Records: Financial data, tax documents, and associated booking logs are retained for 7 years in strict compliance with Dutch fiscal and statutory retention obligations.
Customer Account and Communication Data: Correspondence and service history details are retained for 2 years following the completion of the service contract to resolve potential follow-up inquiries, unless a longer retention period is mandated by law.
Technical and Log Data: Website analytics and server logs are retained for 12 months for security monitoring and system optimization purposes.
- Your Data Protection Rights
Under the GDPR and Dutch data protection legislation, you hold specific rights concerning your personal data:
Right of Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request the correction of inaccurate or incomplete data we hold about you.
Right to Erasure: You can request the deletion of your personal data where there is no legal ground for us to continue processing it.
Right to Restriction of Processing: You can request the temporary suspension of processing your personal data under specific circumstances.
Right to Data Portability: You have the right to request the transfer of your data to another organization or directly to you.
Right to Object: You have the right to object to our processing of your personal data based on legitimate interests.
To exercise any of these rights, please contact us at partners@tongdilou.com.
- Data Security Measures
We implement appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. While we strive to maintain robust protection standards, no internet transmission or electronic storage system can be guaranteed to be entirely free from risk. - International Transfers
Your data is primarily processed within the European Economic Area (EEA) and the Netherlands. If any operational transfer involves entities outside the EEA, we ensure appropriate safeguards are implemented in strict compliance with European data protection frameworks. - Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Any modifications will be posted directly on this page with an updated revision date.