- Introduction
This Cookie Policy applies to Tongdilou (accessible at www.tongdilou.com), operated by our company located in the Netherlands. We are committed to protecting your privacy and ensuring transparency when you visit our website to book our on-site drain unblocking services.
This policy explains how and why cookies and similar tracking technologies are stored on and accessed from your device when you use our website, in compliance with the General Data Protection Regulation (GDPR), the EU ePrivacy Directive, and Dutch national legislation (including the Dutch Telecommunications Act / Telecommunicatiewet).
- What Are Cookies?
Cookies are small text files placed on your computer or mobile device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide reporting information and ensure smooth user interactions.
- Your Consent and Control
We respect your right to privacy and choice.
Active Consent: Non-essential cookies will only be placed on your device after you have given your explicit, active consent by clicking the “Accept” button on our Cookie banner.
Granular Choice: You retain the freedom to choose which cookies to accept. You may decline non-essential cookies via our banner or adjust your browser settings at any time.
Withdrawal of Consent: You can change or withdraw your consent regarding cookies on our website at any time by modifying your browser or cookie settings.
- Types of Cookies We Use
Our website utilizes the following categories of cookies:
Strictly Necessary Cookies
These cookies are essential for the operation of our website and enable core functionality such as page navigation, security, and access to secure areas of the website. The website cannot function properly without these cookies, and they can only be disabled by changing your browser preferences.
Retention Period: These cookies are session cookies and persistent cookies ranging from session duration up to a maximum of 12 months, depending on their specific technical function.
Analytical and Performance Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This enables us to improve the functionality, performance, and user experience of our platform.
Retention Period: These cookies are stored for a duration ranging from 24 hours up to 24 months, subject to your prior consent.
- Third-Party Cookies and Payment Processing
To facilitate secure online transactions for our on-site service booking deposits, our payment infrastructure is integrated with third-party service providers.
Stripe Processing: Third-party cookies may be set by our primary payment gateway provider, Stripe, to process payments securely, prevent fraud, and comply with regulatory requirements.
Control: These third-party cookies are governed by the respective privacy and cookie policies of the external providers. We ensure that our integration adheres to strict data protection standards applicable within the European Economic Area (EEA).
- Managing and Deleting Cookies via Your Browser
You can manage, block, or delete cookies through your web browser settings at any time. Most web browsers allow you to control cookies through their settings preferences. Please note that disabling strictly necessary cookies may impact the functionality of our website and your ability to complete service bookings.
To manage cookies, you can refer to the help menus of your specific browser:
Google Chrome: Settings > Privacy and Security > Cookies and other site data
Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
Apple Safari: Preferences > Privacy
Microsoft Edge: Settings > Privacy, search, and services > Cookies