- Overview of Services
Tongdilou provides professional on-site drain unblocking and plumbing maintenance services operating within the Netherlands and across designated European service regions. All bookings are initiated online through www.tongdilou.com and fulfilled via scheduled on-site technician dispatches. - Booking and Deposit Structure
Online Reservation: Customers may secure an on-site service appointment by submitting a booking request and completing the required online booking deposit through our checkout system.
Price Quotation: The online payment represents a booking deposit for dispatch and initial diagnostic assessment. Final pricing for comprehensive on-site execution is determined based on the physical evaluation of the plumbing issue by our technician prior to work commencement.
Service Confirmation: An appointment is officially confirmed upon successful processing of the booking deposit and receipt of the confirmation communication sent to the customer’s registered email.
- Service Execution and On-Site Terms
Customer Presence: An adult representative must be present at the designated service address throughout the scheduled appointment window.
Access Requirements: Customers must ensure unobstructed physical access to the affected plumbing fixtures and drainage systems. Tongdilou reserves the right to suspend service execution if site conditions present structural hazards or impede safe working access.
Scope Completion: Services are deemed successfully fulfilled upon completion of the requested unblocking procedure and a functional flow test conducted jointly with the customer.
- Cancellation and Rescheduling Policy
Customer Cancellations: Customers may cancel or reschedule a booked appointment without penalty by providing notice at least 24 hours prior to the scheduled arrival window.
Late Cancellations: Cancellations submitted with less than 24 hours notice prior to the scheduled dispatch window may result in the forfeiture of the initial booking deposit to cover operational allocation costs.
Service Provider Rescheduling: In the event of unforeseen operational constraints, severe weather conditions, or logistical impediments, Tongdilou reserves the right to reschedule an appointment. Affected customers will be notified promptly with alternative scheduling options.
- Statutory Rights and Consumer Protection
EU Consumer Rights Directive: For consumer transactions concluded at a distance, statutory cancellation rights apply in accordance with applicable Dutch and European consumer protection regulations. By explicitly requesting the commencement of on-site service performance within the statutory withdrawal period, the customer acknowledges that the right of withdrawal may be affected once the service has been fully executed.
Complaints and Dispute Resolution: Any inquiries or formal service complaints must be directed to our customer support team via email at partners@tongdilou.com within 14 days of service completion. We endeavor to address and resolve all submitted service inquiries in accordance with applicable commercial standards.
- Corporate and Contact Information
Company: FK Schoonmaakdiensten
Address: Houtschans 19, 2352CG Leiderdorp
Phone: +31715410213
Support Email: partners@tongdilou.com