- Corporate Identity & Establishment
Tongdilou (operating via www.tongdilou.com) is an independent residential and commercial service provider established under the laws of the Netherlands. Our operations are governed by the statutory frameworks of the Netherlands and applicable European Union consumer protection directives. We specialize in professional on-site drain unblocking and related property maintenance services delivered directly to residential and commercial clients across Europe.
- Scope of Services & Operational Model
Tongdilou provides on-site manual and mechanical plumbing maintenance, specifically focusing on drain unblocking and pipeline obstruction clearance.
Service Fulfillment: All services are scheduled online and executed on-site by qualified personnel at the customer’s designated property address.
Booking & Payment Structure: Services operate on an online deposit booking model. Customers pay a preliminary deposit via our secure payment processor (Stripe) to secure an on-site technician timeslot, with the remaining balance settled upon completion of the service as detailed in our service agreements.
Geographic Coverage: Services are offered within our designated operational service zones across Europe, adhering to local trade and service regulations.
- Regulatory Compliance & Consumer Standards
As a service provider operating within the European Economic Area (EEA), Tongdilou strictly complies with:
Consumer Rights Directives: Respecting statutory cancellation and cooling-off periods for remote service contracts, while applying lawful exemptions for commenced or fully performed on-site services where expressly requested by the consumer.
Data Protection Regulations: Adhering to the General Data Protection Regulation (GDPR) concerning the lawful collection, processing, and protection of client personal and contact data.
Pricing & Transparency: All pricing structures, deposit requirements, and additional on-site service fees are clearly displayed prior to booking confirmation, avoiding any hidden costs or misleading representations.
- Contact Information
For official inquiries, scheduling support, or legal communications, clients may contact us using the designated communication channels:
Company: FK Schoonmaakdiensten
Address: Houtschans 19, 2352CG Leiderdorp
Phone: +31715410213
Email: partners@tongdilou.com